The Day One List
The Day One List is the podcast about the people you call first.
Every successful career, business, and life is built on relationships. Behind every opportunity is someone who believed in you, challenged you, opened a door, or showed up when it mattered most.
Hosted by Hunter Schwenke with co-host Andru Morgan, each episode features honest conversations with business leaders, entrepreneurs, and community builders as they share the people, decisions, and moments that shaped their journey.
Through recurring segments like The Day One Decision, Hired or Fired, Who’s On Your Day One List?, and The Day One Challenge, every episode delivers practical leadership insights and relationship lessons listeners can apply immediately.
Because a Day One List isn’t built when you need people it’s built long before you do.
Who’s on your Day One List?
The Day One List
Build a Bridge and Get Over It: Jenny McCallum on the Power of Trust
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Jenny McCallum, President of Express Employment Professionals, Express Healthcare Staffing, and Specialized Recruiting Group, and creator of The Day One List, joins her son and host Hunter Schwenke, along with co-host Andru Morgan, to talk about what it really means to become someone’s first call.
From growing up a lifelong competitor to building a career rooted in relationships, Jenny shares how playing point guard shaped her leadership philosophy, why trust can be transferred, and why growing your network starts with asking how you can help rather than what you can get.
Jenny also reflects on four people who helped shape the leader she is today: her dad, her bonus mom, her mother Cathy Stoller, and her stepdad, Express founder Bill Stoller and the lessons each taught her about relationships, leadership, and showing up for others.
Learn more at www.thedayonelist.com.
The Day One List is proudly brought to you by Express Employment Professionals, Specialized Recruiting Group, and Express Healthcare Staffing.
The people you call first.
It's a list of people that you grow to count on throughout your life. And as as time goes on and you you have problems or you have challenges in your life or even accomplishments that you want to share with somebody, you start calling people and those people you can count on. Welcome to the Day One List, the podcast about who you call first and how you earn that position. This show is for anyone who wants to become that person people trust enough to call first. This is the Day One List.
SPEAKER_01Welcome to the Day One List, a podcast about who you can call first and how you earn that position. I'm your host, Hunter Schwenke, alongside co-host Andrew Morgan.
SPEAKER_00I'm good. How are you? Excited to be here. Super excited about today's episode.
SPEAKER_01Yeah, it's gonna be a good one. Um, today's guest uh is special to me because she is my mom. Jenny McCallum, president of Express Employment Professionals, Healthcare Staffing, and Specialized Recruiting Group. She is the founder of the NextGen Preneur, and most importantly, the creator of the Day One List podcast. Jenny, welcome.
SPEAKER_02Thank you. I'm excited. I'm enthusiastic to be here. Very enthusiastic. I'm very passionate about this. So thank you for having me.
SPEAKER_01Well, let's kind of get into it. Uh what um just tell me a little bit about yourself.
SPEAKER_02A little bit about me. I'd say the most proudest thing about me is I'm a mom. And that's where I start and stop, being a mom. And I would say things deeper about me is I'm a lifetime competitor. I learned that from the playgrounds back in first grade, where we would get on the playground and just play on the blacktop and just compete. No refs, no nothing, and just all effort winning games. So lifetime competitor. I've developed into a coach, you know, playing uh athletics my entire life. I started coaching, which really helped me develop myself as a person. I would define myself today as a mamapreneur. And what I mean by that is I'm a mom that has become an entrepreneur. And those things that those both those things mean everything to me. Uh because investing in people and investing in businesses and helping people find jobs has really become a part of my fabric. And so I think that's the best way to describe me is a mom appreneur that loves to invest in people and and help others.
SPEAKER_01I like that. Yeah. Um, so you often describe yourself as a business athlete. Um, what does that mean to you and how did that like background athletics shape the way that you lead business today?
SPEAKER_02Thank you for asking me this because it just brings out really who I am. Uh I played athletics my entire life, like I talked about at the playground. But moving into grade school, high school athletics, uh, athletics has really shaped my life. And I apply everything that I learned in athletics throughout my life, whether I'm with friends, raising kids, or in business. So the term business athlete, what that really means to me is applying how to show up early, how to put your teammates first, discipline, uh, being coached, being coachable. Uh knowing how to practice when you know how there's practice that's like two to three, two to five, but then practicing when there isn't practice.
SPEAKER_01No one's looking.
SPEAKER_02No one's looking. And uh the the best best thing that I've really encouraged myself with throughout my life is you know, most people can get into a position where you want to be recognized in front of like thousands and thousands of people. But where the real work is is working harder than thousands of people with no one looking. And so that's what athletics has really taught me beyond just being on the court at that time, but applying all of that throughout my life. And I'll say this too there's a lot of athletes that a lot of athletes, they they're playing through high school, college, and they have a number on their back. Mine was 20. That's their identity. And then they graduate and they're like, what am I gonna do next? So business athlete and express, just express employment professionals, express healthcare staffing, specialized recruiting group, we really offer the business athlete mentality. We offer athletes an opportunity to come, utilize what they learned in athletics, and have an identity here. It it's tough. People really struggle with that after after college sports and playing and playing all your life.
SPEAKER_01Right. Um, looking back, did you always know you wanted to lead people or did that passion just develop over time?
SPEAKER_02I'm a point guard. So that was a position I always played. I naturally just dumped into the PG position, like quarterbacking, being the point guard on the court. And what that taught me is just really being the extension of the coach. So on the court, you're making game time decisions. You're adjusting, you're reading the offense, you're reading the defense, and they're adjusting all the time as well. So you on on the spot, you have to adjust. So being a point guard really taught me to put my team first. It really taught me how to communicate. I gotta be a good communicator. Um, discipline, being that extension of the coach on the floor. And so those leadership skills that I learned being a point guard really helped me basically determine that I love it. And I love more importantly, the fulfillment of assisting somebody, like setting somebody up to score instead of scoring myself. And so that's how I developed that passion for leadership is being a point guard and again being a business athlete. That's really why that has become such a a staple in me. Yeah, is being able to apply that in everything I do.
SPEAKER_00You know, one of the reasons why, you know, I said earlier that I was excited to have you as a guest because you're the creator of the day one list. And um I I got a general question for you. It's just, you know, uh, what is the day one list? Like that just what is it, as well as uh why does the awareness, uh why does this awareness matter at this point in time?
SPEAKER_02I appreciate the question. And I'll say I'm not I I am the creator, but there's been a lot of people around, including people in this group that have helped develop what this means to all of us. So I can't take all the credit for creating it, but I think guard again. The passion is really there. And I would say it's it's a list of people that you grow to count on throughout your life. And as as time goes on and you you have problems or you have challenges in your life or even accomplishments that you want to share with somebody, you start calling people and those people you can count on. And when you do that, you start developing this network that you may not be intentionally aware that you're growing, but you are. And and when you ask what it is, it's it's people you can count on that deliver consistently, time and time, and you're building trust. I would say the second piece to your question, why is it important to have awareness now? Well, my theory around that is we live in a world today where we communicate through technology, more so than ever. Text, AI. I mean, we can all agree here that you probably put a conversation in AI and you have it shift it for you, right? So there is some authenticity and engagement that can be lost of your true authentic self. So with the world of technology and how we can communicate through tech, I think that the day one list is an awesome reminder of do both. Use AI, use text, don't forget about how important it is to make eye contact, pick up the phone, and frankly help somebody when they're at their worst. You know, and and not just when they're at their best. And not judging them for maybe the character or values you have, but the situation they're in and help them through it.
SPEAKER_03Yeah.
SPEAKER_02Uh I think that is what I would say why we want to bring awareness to this today and also to what the podcast means to us.
SPEAKER_00So, what do you want the listeners to take away from it? When you know, when they're listening and and watching this podcast, what do you want them to uh every you know, every time? What do you want? What's your hope?
SPEAKER_02My hope is that the listeners say, you know what, I want to be more intentional about my relationships and I and I want to recognize in myself that I've gotten caught up in tech communication. And when we were describing that a few minutes ago, how many times have you guys all read a text where you're like you put your own voice to it, right? Okay, so I want our listeners to say, you know what? I want to hear, I want to feel, I want to be authentic, and I want to take the day one list. When I get off a podcast of the day one list, I want to feel inspired, engaged, and I want to go out there and help more people be intentionally in front of each other and uh be there when you can count on us and when it matters most and a phone call, not a text or both. Because that's okay. I think that they they all mean more than anything.
SPEAKER_01Yeah, yeah. Well, let's kind of just jump into our first segment, just the day one decision. Um, has there been anyone in your life that's been like a big influence on you and why?
SPEAKER_02Gosh, you're gonna get me emotional a little bit. So I would say my I'm very, very lucky. My foundation, I had four parents growing up. And my dad, Jan Morgan, he's a retired firefighter, Portland fire, 30 years. And then my stepmom, my bonus mom, I call her, she was at US Bank for over 35 years. And my dad taught me sacrifice and serving others by putting himself out there fighting fires. And my bonus mom, Linda Morgan, she taught me civility and loyalty. US bank 35 years.
SPEAKER_01Yeah, it's crazy. You don't really hear that much anymore.
SPEAKER_02Not anymore. And so that foundation really helped me understand what I'm passionate about and committed to today. Because commitment is not really, it's really earned today. So I think that that those two really help me with that. People that are no longer here with us today, uh, my mom, uh Kathy Stoller, she taught me authenticity and she taught me uh how to appreciate people for who they are and uh empathy. And Bill Stoller, who founded Express Employment Professionals in 1983, he taught me how to be a really good listener and to listen for understanding, not for response. And he taught me entrepreneurship. So just describing those four people and how they created me and the pillar around me means everything to me.
SPEAKER_01I know your parents played such a significant role in your life. What's one lesson from each of them that still guides you today?
SPEAKER_02Hunter, I would say Kathy Stoller taught me one thing, and I hope our listeners can take this today, is to build a bridge and get over it. And she said it a little sassy all the time, but it's true. The more we can build bridges and get over it and walk through it and not build walls, if you think about a wall, it makes you stop, right? And kind of bounce back. Well, a bridge helps you build a bridge and you walk through it. There may be come in like uncomfortability, there could be difficult conversations. There could be, you know what, that really hurt me. But I gotta practice forgiveness and it will heal me. It doesn't necessarily mean it didn't happen. What didn't what happened didn't happen, but it means that we can build bridges and walk through it. And ultimately that just opens more doors and it opens more opportunity for relationships. So I would say build a bridge and get over it is the most meaningful and impactful lesson I've learned from my foundation of people that are around me.
SPEAKER_01So you created the next entrepreneur, and that's kind of helping the next generation of entrepreneurs. What kind of inspired you to get this program started?
SPEAKER_02Well, Express is about helping people find jobs. So I've I've been at Express Employment Professionals for 30 years. So that passion for helping people and our product being people can be literally unpredictable, right? I mean, people, you don't know, they're unpredictable. And so you develop a passion for helping people. And I would say when we hire people at Express Employment Professionals and specialized recruiting group and express healthcare staffing, what we want to do is see if we can ignite that passion. And if we can, then we have opportunities to build your own business around it. And so the next gen preneurs, what that has really created is people say, you know what, I love this work. What do I do next? How do I own a business? And so that platform, we create an opportunity for them to be developed as an operational franchisee and entrepreneur. And so um having that platform gives them a vision for their career and helps with retention and stability and loyalty.
SPEAKER_00That's big. That's big. I like that program.
SPEAKER_02Yeah, it's really exciting and it's one of my favorite things to work on.
SPEAKER_01Did you believe relationships or talent create more opportunity?
SPEAKER_02I I mean that's a little bit of both. I mean, I think your talent gets you seen, you know, and noticed. And then relationships for me is what grows beyond the network. And, you know, we relationships help us accomplish more than we can accomplish by ourselves. So, you know, your talent, you know, oh I I see you.
SPEAKER_03Yeah.
SPEAKER_02You know, you're I can see what you can do. And then how do you build relationships? How do you assist others? How do you lift other people up? How do you help other people? And those relationships that you continue to grow can help you open more doors for other people for sure. So I think a little bit of both.
SPEAKER_01Yeah. Before we go on the next segment, did I miss anything, Andrew?
SPEAKER_00No, no, I'm excited to move into this next segment.
SPEAKER_01All right, let's do it. Well, this is the hired or fired. It's kind of one of my favorites. Um, it kind of just um goes through just if you would hire this person or fired this person. Um the first one I have is the candidate does not have a LinkedIn profile. Would you hire or fire them?
SPEAKER_02I think if the listeners could hear something today, I I think your LinkedIn profile is again, shows off some of your talent, right? It it gets you seen. So even up to your picture, like does your picture portray like your character, just a little bit about a per your personality? So all those things should be really intentional. Your LinkedIn profile should be full. And here's the thing you should have a LinkedIn profile if you're looking for a job in sales or or out in the community in any form or fashion. And your connections on LinkedIn start to develop your day one list. Who are you connected to that I'm connected to? And that's where we start to really help people say, let's utilize your network to help you be better. So I would say have a LinkedIn profile and and really make sure that it tells you, tells people out in the community who you are without being able to talk to you.
SPEAKER_00So you're saying fire if they don't have one?
SPEAKER_02I'm saying that I'm gonna coach you up. I'm gonna coach you up. And I may not, I may not, Andrew, it's a great, great question because I may not sit have sit down with you. Yeah. So if the like I think it's really important to walk away with that, like really understand how LinkedIn is the biggest platform in the world for businesses.
SPEAKER_01Yeah. Picture this. So you're in an interview. Um, Kenneth says, I'm looking for a work-life balance. Is that a hired or fired?
SPEAKER_02You guys are gonna press me on this too, about being hired or fired. I would say my philosophy about work-life balance is when I'm hearing somebody say that, I'm hearing, just gonna stick myself in a box. And my philosophy is work should balance your life. And when you're out there looking for a career, work-life harmony is really, really important. And what I mean by that, and I'll make sense of that, is do something you love. So you almost feel like you're not working. And so when you're sitting down with an employer, really talk about you know what you're looking for that makes you happy, what fills your bucket, and talk about how you want to find a job that balances your life. Because if you say work-life balance, I'm looking for work-life balance, that may not be something that we can achieve for you. And uh it's uncontrollable for me, and it's really controlled by you.
unknownOkay.
SPEAKER_02So I would coach through it. I would coach through it, but I would I would working for express employment professionals, specialized recruiting group, and express healthcare staffing, it'd be hard not to put in your maximum effort and really love what you do here.
SPEAKER_01All right.
unknownYeah.
SPEAKER_01Okay. What about a candidate admits they made their own mistake and then maybe shares what they learned?
SPEAKER_02Hired. 100% hired. People that take accountability, that have vulnerability to say, hey, I made a mistake and here's what I learned. You're coachable. You're talking to me in real, you're real, you're being real, you're being authentic.
SPEAKER_03Right.
SPEAKER_02And I want to be around you. You become somebody that I want you to be around other teammates, and I want you to teach them, hey, be vulnerable. Admit your mistake. Take so take ownership. Do what you say you're gonna do. So you're hired. I'll probably hire you before the interview is even over.
SPEAKER_01Okay, so this is after the interview. Um, Kenneth sends a handwritten card. Hired or fired.
SPEAKER_02Love, love, love, love. I love that they text me when they're in the parking lot. So hired. If anybody wants that answer, hired.
SPEAKER_03Okay.
SPEAKER_02When you're in the parking lot, hey, Jenny McAllum, it was great meeting you. You know, whatever reflections you have, send those our way immediately. Sense of urgency, who gets there first is where the world is really going. That means a lot. The the handwritten letter, it's it's the next step of it's the next step, but a lot of people have uh lost that art. And the handwritten letter immediately coming in the mail tells me that you're engaged, that you're excited, and that you want to be here. And I would also say if you also mention something in the handwritten letter, something real that you learned about me, maybe Mama Preneur you really liked, or something you learned from me, or something that inspired you in our conversation, and you mentioned that, we are building a day one list relationship at that moment, and that's where it starts.
SPEAKER_00Well, I mean, with you saying that, we've got to transition to our next segment, who's on your day one list. And but before we get into that, I do want to ask you, um, how do you define a day one person?
SPEAKER_02Mm-hmm. People you can count on. People that you build trust with over time. And I would say when there's problems and you've solved them, it it just becomes deeper and deeper and deeper. So that's how I define a day one list. People that in your network where you've learned to count on them in any fashion, whether it's working through something hard or they showed up at your worst and uh helped you through it, that that's how I defined a day one list. It's people you can count on. And I do have a little story about that though, too too, Andrew, and and looking at you makes me feel like talking about it is like, you know, like let's say you called me and you said, Hey, Jenny, I need a personal injury attorney.
SPEAKER_03Right.
SPEAKER_02And I would be like, Okay, Andrew, you called me, and I know in that moment you called me for a reason. You know, you trust me, we've established credibility at some point, and I'm gonna give you a name, right? I'm gonna give you a name of somebody, I'm gonna say, call this person, here's their cell phone number. Call, they'll pick up, and you're gonna call and you're gonna they're gonna pick up. And what we've just done is transferred credibility. You trust me, I trust the name I give you, and then we've transferred trust, credibility, and you've already moved through uh all that because of our relationship. So you can use AI, you can go on Google and search, right? Like I need a personal injury attorney. Doesn't mean they're gonna pick up the phone, right? It doesn't mean you trust them. But by calling me, you have that number, you have the cell phone number, and then they pick up. And and you know that I probably have been taken care of by them at some point, so you've moved past that. So we've created this like ecosystem and network at that point. And then you can validate it on Google and AI. Again, I'm all for it. Use it all, and then say, okay, yeah, Jenny's right, this guy's got a 4.5, and now you're just all in and you feel confident and you can just move through the problem and move through the network.
SPEAKER_00You know, the funny thing is, even if the guy had a 3.5, you've boosted him to I love that you just picked that up.
SPEAKER_02I love that you just picked it up. That's what I'm passionate about. Right there. And and at some point, that personal injury attorney that I'm giving you that name from, I probably got it from somebody else. They've helped me and we've through a problem and we've established trust and credibility. And that's really what the day one list is about.
SPEAKER_00Yeah, that's good. That's important. Yeah.
SPEAKER_01Well, as we're kind of going into this, who's on your day one list? Um, who kind of earned the place on that list for you, and how did that change your future?
SPEAKER_02I'm gonna go back to being a business athlete. Uh being an athlete, so just picture my high school coaches, grade school coaches, and and trainers. So I'm a person that practices when there is no practice because I wanted to be better. And so my coaches were probably the foundation of what created day one lists for me. And I'll give you an example. I played college basketball, and who do you think the college basketball coaches called when they need a point guard?
SPEAKER_01High school.
SPEAKER_02They called the high school coaches, they called my trainers. The kind of questions that they ask them how does she do in school? Do her teammates like playing for her? Does she show up when nobody else is there? Does she show up first? Does she leave last? How does she handle conflict? What type of communicator is she? So my coaches that I established on their day one list, I established a relationship through my experiences, through my actions, which actions speak louder than word. I established a spot on their day one list, my coaches. So when they got a call from the college coaches, they were able to transfer that trust and credibility that they had experience with me to those coaches. And to answer your question, Hunter, that changed my life because it opened a door for me to play basketball at UC Davis and changed my future and taught me leadership. It taught me all those things we talked about earlier, discipline, putting your teammates first, all those things that you asked me earlier about being a business athlete. So I would say my coaches uh and uh I I want to thank them for that. Means a lot to me.
SPEAKER_01What would you say the fastest way to earn a place on someone's day one list?
SPEAKER_02Building trust. And the the fastest way to learn it is breaking trust. And um unfortunately you you can lose it real quick in a moment and it takes a lifetime to build. Uh so I think that is a big part of the day one list is just really intentionally understanding when you build trust, what are you gonna do to keep it? And how do you deliver, how do you show up when it matters most?
SPEAKER_01How how would you say if someone like losed your trust or like lost that day one on your list?
SPEAKER_02How would I say that what?
SPEAKER_01Like how would you say if someone just lost the position of just someone on your list?
SPEAKER_02Mm-hmm. How would they do that? They would maybe not show up when they said they were uh they didn't deliver something, you know. I have a philosophy of, and I'm sure many people hear this, you overpromise and underdeliver or over Yeah. Underpromise and over-deliver. So, you know, if I promise you something, Hunter, I'm gonna over-deliver on that. If I say, hey, yeah, I'm gonna make a dinner reservation for it for us to go out to dinner and have a nice time together, I'm probably gonna show up with a note on the table and a bottle of wine or something that means a lot to me. Uh, so that your experience with me is something that I over-delivered on so that we can start to build trust in a memorable moment.
SPEAKER_01So if someone has never thought in intentionally about relationships, what's the what's the mindset shift you would kind of make?
SPEAKER_02It's a really good question. I would say, you know, don't go into something thinking, what can I get from this? Go into something, go into all of our, you know, your moments with how can I help? I think that when we think about what I can get out of something, we intentionally bring it to us and center it there and it it doesn't open up as many doors. But if we can go into things, how can I help? How what what can I do to help solve a problem or any pains you're having? And you enter situations like that, there's a lot more doors that could be opened for other people.
SPEAKER_00So, you know, I I've got a a question about around the day one list, your day one list experience. What did it feel like emotionally that first call that you got and you realized I got this call because I'm on such and such is day one list? What did what what did that describe that feeling to the listeners?
SPEAKER_02It made me feel valued. It made that that conversation would make me feel valued. It would make me feel like it's my shot. I'm up. Like, how do I take what I believe in so much and this and the power of this phone call and ensure that I can lift the situation far beyond where just me and you and use that network and and use other people or utilize other people's support to help grow beyond where you and I are just sitting right now. And I it would like ignite a passion in me that would get me really excited. And I would really understand the intention behind it that you're in a position where you need something and you probably it's probably very timely. There's a sense of urgency, and I'm gonna I'm gonna my actions are gonna speak louder than my voice at that moment.
SPEAKER_00At this point in your career, how many people do you think uh you're a day one for? Is it is it something you can count?
SPEAKER_02I hasn't even I honestly I've never been asked that question before, and I don't want to know. I I want it to be bigger than me.
SPEAKER_03Yeah.
SPEAKER_02And and beyond anything that I would even count or calculate. I I literally when I said earlier that helping people has just really become a part of me and a fabric of who I am, that that inspires me and moves me every day.
SPEAKER_00Is it the same way in reverse? Do you not want to even count how many you have on your day one list?
SPEAKER_02Yeah, I I don't think that that would be something I would intentionally think about. Yeah. I would pick up the phone and I would just act. And uh I purposely create relationships around me that would do the same for me.
SPEAKER_03Right.
SPEAKER_01Well, let's kind of go into our last segments, the day one challenge. Um what's one relationship mistake you see people make over and over again?
SPEAKER_02A relationship mistake. I would say just not really understanding the power of the relationship as it exists. And uh maybe taking it for granted and not understanding that the time is now. You know, I I think in the last you know, five years I've experienced a lot of loss. Uh people that aren't here today, um, my mom, my dad, and um kids. I mean, I was at a funeral last night of a 23-year-old kid, and there's nothing more important than right now. So um the biggest mistake I would say is understanding that right now is more important than anything. So, you know, you could get caught up in, oh, I'll do that later, or I'll I'll call her back. And uh if we can just remember, like Alicia Keyes says, another day is not guaranteed and the present is our gift. That's that's how I'd answer that.
SPEAKER_01What's one thing someone can do to maybe be the first call or be someone's first call?
SPEAKER_02Uh show up and um take action. I think, you know, like what we talked about today. Um what do you guys think? What after you've heard from me today, what do you guys think would be something somebody could do to be somebody's first call?
SPEAKER_00You know, I uh you know, just it's gonna be repetitive in in the sense that yeah, they've gotta show up. They've gotta show up. Um and I think one of the ways that they have to show up is it it comes back to that LinkedIn question we asked earlier. Um to some extent they have to be bold enough to let it be known that they have intention. They have to be intentional, that's the term I'm looking for. They have to be intentional enough to let the rest of the world know I will show up for you in this way. Um, I think when I see someone betting on themselves and letting the rest of the world know that they're available, um even with my inner personal relationship, that makes it even better for me to be able to say, hey, not all it's not just don't just take my word for it. Take that person's word for it and look at their their history. So yeah, you know, how they show up is important for me uh with in that area.
SPEAKER_01Yeah, I'd say that too. I would, I mean, I'm not gonna be calling someone that's maybe not gonna understand on what the situation is. I want to call someone that has the full information, like you said, um, and just maybe trusting that person just for years, just knowing that I'm gonna be calling that person.
SPEAKER_02Yeah, and I people laugh at me all the time, but it when somebody calls me, I'm like, I got a guy for that. And it could be in any industry, any experience, but it's a network that I've built over time where I and I have their cell phone number, and at some point I've built a relationship with them so deep, I know their kids' names, their family name, I know who they are authentically as a person. So uh a lot of people around me will hear me say that all the time. I got a guy for that. Let me hook you up right now. And I think that's really what the day one list is about is really identifying like this is something. This isn't just a guy for that. This is an ecosystem, network, and a mission that we can all help more people with.
SPEAKER_01What would you say like a conversation people should stop putting off?
SPEAKER_02Uncomfortable uncomfortability. Um, something you need to take ownership of. You know, you walk away from a situation or you're in a situation and you're like, gosh, I really screwed that up. And it takes a lot of vulnerability to say, hey, I need to take ownership of this. And it takes uncomfortable uncomfortability at that time and maybe conflict. And so if you're putting that off, I think that's an exceptional time to grow. And being able to have the emotional maturity to say, I own this and I want to move through this, I want to build a bridge and get over it, and I want to do that with you and putting yourself out there really you're fulfilling somebody else's bucket, but at the end of the day, you're growing more than anyone. So I would say be uncomfortable, go ahead and just go for it. Take take go for it and take on conflict as that it's okay.
SPEAKER_01So if everyone listened kind of committed to one relationship habit for the next year, what would you tell them to do?
SPEAKER_02I know this is so repetitive, but I would tell you to build a bridge and get over it. Like really, like it is one of the single best lessons I think that our listeners and and everybody in this room today can take away is when you're in that situation, you're like, man, that did not feel good. Or I do not like that person, or whatever you're saying to yourself and that that self-doubt is how could you flip it and say, How do I build a bridge and get over this and open more opportunity instead of putting myself up against a wall? And I think that that would be the biggest lesson. And uh again, um the legacy of Kathy Stoller.
SPEAKER_01Whose day one list are you trying to earn on a place on today?
SPEAKER_02Oh, this is my favorite question of the entire podcast. I think, you know, the day one list podcast is built on really sharing how powerful relationships are. And if I could answer that question in its simplest form, it would be we want to build a date. We want to build um a list, we want to be on people's lists for our associates and our clients. The associates that we're putting to work every day and our clients that we're we're trying to help find good people, we want to be on your day one list. So I'm hoping that this podcast, the day one list, when we have guests on, like our clients, and we have associates come on and talk about their experience with express employment professionals, specialized recruiting group, and express healthcare staffing, they talk about the experience that they have with us, that they can build a relationship with us through through their our associates and clients um experience that they have with us. And so I think that's the best way I'd answer your question, Hunter, is that this is really built on being seen, um, getting out there and being heard, but not hearing from me and our teammates internally, but hearing from our clients and associates specifically about how we built trust with them and how we became their first call. So to grow that network, we can we can do that through um these mics and and these opportunities and sharing experiences. So that's how I hope that this happens.
SPEAKER_01Well, before I go into my day one challenge, do you have anything else you want to say, Andrew, or any more questions?
SPEAKER_00Um I I do have one um kind of an offshoot question a little bit. It goes along the lines of what we were just talking about. Um and it may take you a second to think about this one, but it's a vulnerable question. Um There are some lists, there's some some subjects, some things that could come up, and you don't have a person for it. Earlier you said, you know, I've got a I got a person for that, right? What is what is something you don't have a person for? Because there are a lot of people out there listening right now and watching, and they're like, I want to be on her day one list. But they, you know, but there's a lot of and they'll know the actions they need to take now because you've explained that uh perfectly. But what is something that you you need a person for? You're looking for what areas are you looking for? Some some people to add onto your day one list.
SPEAKER_02Well, if there to your point, Andrew, if there's people out there saying I want to be on her day one list, I'm gonna say back to you, I want to be on yours too. So get on my LinkedIn profile, call me, uh, figure out a way to connect with me because I I most likely want to be on yours too. So that's how I feel. And I would say to the second part to your question of what about those lists that I haven't created yet, right? Is that what you're asking me? I would say there's somebody on my day one list right now that knows somebody. So I'm gonna call Hunter and say, hey Hunter, I need somebody to fly a drone above my roof and take a look at what's going on my roof because there's something going on up there and I don't know what it is. Do you know anybody? And I'm gonna, he's gonna tell me, yeah, I do know somebody. And here's why I trust them, and here's some experiences I've had with them, and we're gonna transfer trust and credibility to them, and we're gonna grow that network at that point. And so I would really answer that is I would go to some of my key day ones that I know have a network, and they've they they believe in this philosophy, and they would say, I got a person for that.
SPEAKER_00And that's the the fail-safe part of this, isn't it? You don't have to sit down and make a list of things you're scared that could come up. You just got people who got people, and we'll figure it out.
SPEAKER_02Yeah, you got people. And Andrew, you that that is like one of my most favorite things is I I don't know, you guys have all seen, I don't know if everybody's seen the movie The Town. Have you? No? Okay. Well, you guys, that's a that's a a challenge. Go watch the movie The The Town. But in there, and and I would say the guys I grew up playing basketball with sixth, seventh, eighth grade, they're still my guys today. And I played against guys, and that's how I made myself better. And I call those guys. We were in the gym probably five, six, seven days a week training when there's not practice. We called it ourselves. And I can call them for anything. And if I called them, they wouldn't ask me why, they wouldn't ask me where, they wouldn't ask me when. They would say, Whose car are we taking? Because we built so much trust and loyalty through working hard, putting in an effort when we didn't have to, and competing, uh, knocking each other down and hand, you know, reaching out our hand and pulling each other up, laughing and just being there for people for each other in moments where it just felt good. And so I would say I would answer that too, is whose car are we taking?
SPEAKER_00Yeah. One last question from you just got a lot.
SPEAKER_02One more. You can just keep coming.
SPEAKER_00And this is this is we we talked about, you know, a lot about your life, but I wanna I want to ask you a question about Express, real basic question. Why? Why Express?
SPEAKER_02Like I said, Bill Stoller, he founded Express in 1983. And uh Kathy Stoller worked with him probably within that same year. And when I graduated from UC Davis, I my intention was to uh help kids. I was at Rosemont School for Girls for two years, helping troubled teens, and really passionate about just helping people move through challenge and discomfort and um loss of opportunities. They didn't have the same resources or opportunities. And so when I left Rosemont School for Girls, I went to Express and said, Hey, I need a job. And they said, pop into our front desk. And I started, you know what I started doing? Quarterbacking, being the point guard. When you walk into Express Employment Professionals, you see the front office coordinator and they quarterback everything. They help you move through the application process, they help you move through uh connecting with the employment specialist and start finding a job. And then we have all these clients that we work with all the time. So they I get we we connect them with our employment specialist, and then the employment specialist connects them with the client that best fits their needs. So why express? When I sat down at that front desk and I started quarterbacking, point guarding, moving people through our process and helping them find jobs, I couldn't turn back. I uh being able to help people find jobs is what this is about. I mean, at Express Employment Professionals, I put America to work and I I get the opportunity to provide hope and allow people to go wherever they need to with that opportunity at that point. We provide the door, we provide hope, and then they can take it from there. And I can't imagine myself doing anything else at all.
SPEAKER_01Well, okay. I love everything that you're saying. Now let's go to the day one challenge. Um, this challenge is kind of more of just the viewers that are listening. So if there's one person who's kind of made a positive impact in your life and you haven't talked in a while, feel free to just reach out by phone, um, text, or even a handwritten note from Jenny. Um and then, or maybe just get a coffee with them, maybe see how they're doing, because following up is kind of just something that we need every day and just having those connections.
SPEAKER_02Um so you're challenging people to go do that.
SPEAKER_01Yes. Yep. I'm challenging you as a viewer to go do that.
SPEAKER_02And and when you're in difficult situations, what also we challenging them to do.
SPEAKER_01Get a bridge and get over it.
SPEAKER_02Build a bridge and get over it. That's right.
SPEAKER_01Well, Jenny, thank you for joining the show. Um, excited to kind of do this with you today. Um, where can the listeners kind of research you or kind of go where you go?
SPEAKER_02Listeners can find us at expressemploymentprofessionals.com, uh, specialized recruiting group.com, and expresshealthcare dot com, and nextgenpreneur.com. You can find us anyway. And you can find me on LinkedIn too.
SPEAKER_01Uh Jenny McCallum.
SPEAKER_02Jenny McCallum.
SPEAKER_01Can do you have like Instagrams too for all those? Absolutely.
SPEAKER_02We have Instagrams, TikToks, Snapchats, Facebook for every one of them. Okay. And we're very active. Being social and connecting in that way, um, being real is is significant. It's really important.
SPEAKER_01Well, yeah, just the closing thought too just relationships are built through trust and consistency um and just showing up for the people who matter the most. Um, we'll see you next time on the day one list. And Andrew.
SPEAKER_00Thanks for joining us for the day one list. If today's conversation made you think about who's in your corner or challenge you to be that person for someone else, share this episode with a friend, colleague, or mentor. We'll see you next time. And remember, who's on your day one list?
SPEAKER_02Thanks for listening to the day one list. It's all about the people you can count on and the people who can count on you. Until next time, who's on your day one list? And more importantly, whose day one list are you on? The day one list is proudly brought to you by Express Employment Professionals, Express Healthcare Staffing, and the Specialized Recruiting Group. The people you call first.