The Day One List
The Day One List is the podcast about the people you call first.
Every successful career, business, and life is built on relationships. Behind every opportunity is someone who believed in you, challenged you, opened a door, or showed up when it mattered most.
Hosted by Hunter Schwenke with co-host Andru Morgan, each episode features honest conversations with business leaders, entrepreneurs, and community builders as they share the people, decisions, and moments that shaped their journey.
Through recurring segments like The Day One Decision, Hired or Fired, Who’s On Your Day One List?, and The Day One Challenge, every episode delivers practical leadership insights and relationship lessons listeners can apply immediately.
Because a Day One List isn’t built when you need people it’s built long before you do.
Who’s on your Day One List?
The Day One List
I Can Train Skill, I Can't Train Attitude: 30 Years of Lessons from Glen Morrison
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Glen Morrison spent nearly three decades running operations and logistics teams, and almost thirty years choosing Express Employment Professionals as his first call. In this episode, Glen joins Hunter and Andrew to talk about the entry-level warehouse job that became a career, the leadership mentor who told him he "didn't look the part" yet, why he can train skill but not attitude, and the now-famous story of the garbage he planted on the warehouse floor to find out who actually noticed the details. He also shares who's on his own Day One List. A high school PE coach, a first boss, a regional manager, and the parents who taught him hard work and how to have fun.
The Day One List is proudly brought to you by Express Employment Professionals, Specialized Recruiting Group, and Express Healthcare Staffing.
The people you call first.
I I can train skill. I can't train attitude. Is that like hard to do nowadays? Or it's a little harder now.
SPEAKER_00Welcome to the day one list, the podcast about who you call first and how you earn that position. This show is for anyone who wants to become that person people trust enough to call first. This is the day one list.
SPEAKER_04Welcome back to the day one list, a podcast about who you can call first and how you earn that position. I'm your host, Hunter Schwenky, alongside me, co-host Andrew.
SPEAKER_01What's going on? Hey, how you doing today, man? Doing good. You have a good weekend? Yeah, I did. It was actually my birthday weekend. Oh, yeah.
SPEAKER_02I uh got a chance to dig through some crates and found some good albums and enjoyed uh Portland Fire game. Okay, yeah. Right on.
SPEAKER_04Well, happy late birthday.
SPEAKER_02Thank you.
SPEAKER_04Um, next to me, a special guest is uh Glenn Morrison.
SPEAKER_03Glenn, welcome to the podcast. Thanks for having me. How are you doing? Good to be here. Yeah, I'm doing good.
SPEAKER_04Yeah, excited for this. Okay. Um yeah. Well, tell us a little bit about yourself.
SPEAKER_05Well, where to begin? Where do I start? Right. Yeah. Well, I'm Glenn Morrison. Uh I was in operations and logistics for about 30 years as a career. Uh, I enjoy watching sports. I don't have a particular uh sport that I follow to the T of knowing where everybody's at and positions and all that, but I like to watch football and baseball and that kind of stuff. So um yeah, I just generally like to uh get out, be social, and meet people and yeah, make business successful.
SPEAKER_04All right. Uh okay. Well, let's kind of dive in here. Um I know that you have some like great values to kind of share with us, but kind of one that kind of stuck with me, just how your parents shape who you are and just kind of the success that you had. Um do you have anything that you wanted to share with that?
SPEAKER_05Yeah, I mean, uh pretty fortunate. Uh I have a younger sister, uh, four years apart. Um my parents uh did a great job actually raising both of us, teaching us some some good values at opposite ends of the spectrum. Uh dad was pretty rigid with, you know, you're on time, you outperform, you work hard, you get rewards. Mom was, you know, have fun, be social, get to know people. And uh so had a pretty good balance uh growing up. And my sister and I, like I said, we're four years apart, but uh we did a lot of a lot of sport things together. She continued to play sports all through high school, where I went to work and got into that that whole field, and I guess that's what kind of led us to this point here. Yeah.
SPEAKER_04Um, were you pretty social like as a kid and just growing up or very social, yeah.
SPEAKER_05Um my mom actually made a comment at one point, uh, you know, is there anything that you can do by yourself? And I was like, well, why would I do that? Right. Right. So no, I I always uh like to be around people. I always tried to, you know, I was the guy in the middle. I you know didn't necessarily take sides on the playground. I always tried to be friends with everybody. So yeah.
SPEAKER_04Well, I I want to kind of take us back to the beginning. Um when did you first start working with express employment professionals?
SPEAKER_05Uh it was probably mid-90s, actually. Yeah. Um before my time. Before your time, yes, yeah, yeah, exactly. Yeah. No, I uh I didn't know that I wanted to use Express. I didn't know that I wanted to use temp services. Um, you know, I was pretty proud of my abilities to hire people and my abilities to know the kind of person I was looking for. Um, but uh yeah, mid-90s, we we had a a sales rep that uh she stopped in and she never tried to push an agenda, just wanted me to know that the express was there. Yeah. So um that's a short version of it, but uh we uh eventually had a need, and and uh so uh Jenny, um your mom, was uh one that uh reached out to and uh the employee that she brought me um was such a great employee that I thought wow she hit it out of the park with this one and and we ended up hiring him and that's kind of the the nutshell on how we we got started. But you know, she she approached it as I didn't have uh uh a need, she didn't have an agenda, it was just trying to get to know me. And as I was saying earlier, I'm very social, so I just thought that's that's the kind of person I want to do business with. And long story short, over the years, everybody I've interacted with uh at Express has been been that way and always made me feel like part of the group.
SPEAKER_03Did you use our like just office services like industrial or what type of services?
SPEAKER_05Operations, okay, uh and and also reception, okay, um, admin stuff. So um, because I was uh operations manager uh at the companies I was working for, most of the time it was somebody to come work in the warehouse. Um, but we also had admin positions that they were able to fill. Right. So yeah, you know, they were they were my first call. They were ones I would recommend. People would call me up, and I guess part of like your day one, right? People would call me up and say, Hey, who do you go to? And I'm like, I I call Express here. Here's the number. Awesome.
SPEAKER_02Yeah. So, you know, one of the things I was real quick, actually, I got a question for you, but I got like a sub-question. Okay, so wait till do you remember what that first need was?
SPEAKER_05For me? Yeah. From Express particularly.
SPEAKER_02Yeah, what was that first job that you well?
SPEAKER_05So ironically, um, the company I was working for at the time, we did Christmas parties um for all of our employees as well as our customers. And it was a really or Christmas party, Thanksgiving, excuse me. Um, but it was a really big deal. It took a lot of effort from all of us, the employees, and you know, we we still had a job to do. So it was literally just a helper, right? Somebody to come in, help clean up the office, help clean up in the warehouse, do whatever we need to do. So it was really it, you know, it wasn't a highly skilled job. Yeah, but what was sent to me was somebody that really cared about the job that they were doing. They took a lot of pride in the details, and that's what really struck me is wow. This guy, you know, he's just coming in as a janitor type of a role, but man, he was looking at the details. He's picking little things up off the floor, and I just went, That I like that guy. Yeah, that's who that's who they sent to me.
SPEAKER_02That that that had to make a big impression on you, didn't you?
SPEAKER_05Huge impression, yeah. I mean, it's it's to this day, right? I mean, uh Jenny and I are still friends. I'm still friends with most of the the folks here in the Oregon-Washington area. Um, you know, I've I've used them at a couple different companies, and like I said, I recommend them just having that relationship. Like they they they tended to care about my needs and not just filling a job.
SPEAKER_04It's what all about the day one list is. Yeah, yeah, yeah, yeah. Yeah. Well, let's kind of go, we're gonna go back in time once again, which we're gonna be doing that a lot. Okay, you first started with the wholesale company in the Pacific Northwest. Uh, was that that was your job or after college, right?
SPEAKER_05Yeah, yeah, that was a a job I got after college. Ironically, um, I went as I said, I went to Washington State University. Uh a friend of mine talked me into moving up to Seattle. I knew nobody. Um, I went to a headhunter basically. Um, and he got me this job, uh, an entry-level warehouse job. Um, and I got teased by a lot of people because I had a college degree and I went to work for an entry-level warehouse job. And that's the springboard to get me where I where I am today, really. I mean, the values that uh the company taught, the uh lessons I learned and the people I met was just very lifelong memories.
SPEAKER_04When did you kind of realize that you wanted to like start your career there?
SPEAKER_05Or just um, you know, actually um I I didn't. I didn't know that I wanted to start a career in operations. Uh I thought I wanted to be a sales rep. Um, and that was kind of my thought. But I had long hair, you know, I was fresh out of college. We did a lot of you know, a lot of partying, a lot of a lot of sports outside. So I really wasn't focused on a career. I was just focused on making money to pay the bills. And uh one of the regional managers, uh, Mike Hayes, um, called me into his office one time and asked what I wanted to do. And I told him I wanted to be a salesman. And he said, Well, you don't look the part right now. You got long hair, and you know, you need to start you trying to become the person you want to be now before that role comes available. So when it comes out, everybody will be like, Yeah, Glenn's the guy to go to. And so I literally went out, I cut my hair, and I started learning every role within that operation, and uh evolved into a position of leadership. Okay.
SPEAKER_04So you did do sales with the company then?
SPEAKER_05I didn't do sales. Okay. So you used to cut your hair for no reason? I I cut my hair for no reason. Yeah, because it wasn't a requirement in operations to cut your hair. So that was part of the the frustration. But you know what, it just made me realize hey, there I'll get more respect if I look presentable and and whatnot. But I was never judged, even even though I had the long hair, I was never judged by Mike or uh the owner of the company, Charlie, who would come up and visit and uh spend time with us. Yeah. So uh it was it was a good a good springboard to where I where I became. Yeah.
SPEAKER_04So um I'm glad that you brought up Mike Hayes, because um here I mean, you've kind of talked about him um a little bit, and then kind of what did he see in you that maybe you didn't see in yourself?
SPEAKER_05I think he saw confidence, right? Uh you know, I've I've always been a competitive person. Um and he saw that you know, I I had motivation, right? I was I was the guy that showed up 15 minutes early. If you need to be there at 8, I was there at 7.45. If you needed to work till 5, I was working till 5.15 um and later, just whatever, whatever it took, right? I I never was afraid to do something I wouldn't ask somebody else to do. I'd pick up the garbage. As I mentioned, you know, that the guy picking up the garbage for us and uh before the the Thanksgiving party, you know, it's like he looked at that detail and he noticed it and it really stuck out. And that was me. Like I'm I'm looking for the detail.
SPEAKER_04Doing the little things really helps, just anything. I think so. Um so yeah, I mean, operations, you've managed hundreds of people throughout your career. What kind of makes an employee really stand out to you?
SPEAKER_05Uh I would I would say the the the person that really has the right attitude, right? I mean, I I can train skill. Um, I can't train attitude.
SPEAKER_03Is that like hard to do nowadays?
SPEAKER_05Or it's a little harder now, right? Especially with you know AI and you know, you you typically just see a resume or an application to figure out what they're gonna be like. But um I always like to have the the one-on-one interview, even when I had HR people that would do hiring on my behalf, I would always say you can pre-screen, but I want to meet your final candidates and give me a couple just because I wanted to see what they were like sitting face to face in person. And you know, some people get really nervous. I I can look past that. I can tell if you're being genuine or if you're you're trying to put on a show to win a job. I I feel like anyway, but right.
SPEAKER_04Okay. Um, what's interesting about your relationship with Express Employment is that you move from different companies throughout your career, you continue to bring Express with you.
SPEAKER_05Uh what is like how is that honestly it was a no-brainer. I mean, uh the building the relationship um with everybody within the organization, you know. I mean, you you like to feel comfortable, you're probably too young to know, you know, cheers, but you know, when when you walked into the cheers studio, you know, you were greeted by name. And and I felt like that with Express. You know, I mean it wasn't just I wasn't just a number to them. I was somebody that they were looking out for my best interest. They got to know what I was looking for to try to help that need. And they didn't always have it right away, and they would tell me that, you know, hey, we we've we got a couple candidates. Do you do you need somebody or you want somebody? And I already do, right? I'll take I'll take somebody that'll work with me. Right.
SPEAKER_02You know, as I was listening to you earlier, kind of mention um that you're a competitive person and and they could see that. I want to dig in a little bit on the concept of uh how do you draw your boundaries or draw those lines between a good competitive spirit and just having good work ethic, like and having ethics in the workplace and still being a competitive person.
SPEAKER_05Well, uh everybody has their strengths, right? And so um I always want to be the best, but I honestly I don't expect you to be the best at everything. But in this case, you know, we're doing a podcast. I expect you're gonna have more experience than me. You're gonna be the guy that's gonna lead this thing, and I'm gonna follow. And and so that's what I'm looking for, is just somebody that's gonna help me balance. You guys are gonna make me feel comfortable in this thing. This is what you do, and you're gonna make me comfortable to move forward with this podcast, and I think we're doing a pretty good job.
SPEAKER_04All right, well, let's go into our next segment. It's a little bit it's it's fun. It's called hired or fired. So I'm gonna give you just a couple questions, and just from the experience that you've had, maybe you would hire this person or fire this person.
SPEAKER_06Okay, okay.
SPEAKER_04Um great attitude and work ethic, but not all the experience. Hired or fired.
SPEAKER_05Oh, hired, yeah. Again, it's attitude, right? Yeah. I mean, I can I can I can work on the skill unless it's you know, unless you're a doctor, you know, you need that skill. Uh, but I'm an operations guy. You don't need that skill. So I can I can train that with the right attitude.
SPEAKER_04Okay. What about three jobs in three years?
SPEAKER_05Yeah, yeah, I'd still consider that.
SPEAKER_04Yeah.
SPEAKER_05Well I they just weren't a good fit wherever it was they were at, right? Or maybe they're uh early in their career and and just trying to figure out what it is they want to do. So I wouldn't necessarily hold that against them without having a conversation.
SPEAKER_04What about uh great results, but nobody on the team wants to work with them?
SPEAKER_05Yeah, that's a tough one. Uh yeah, that's one where uh I would have to dig into it a little bit more, right? I mean, because maybe you know, maybe there's something that could be changed within them that might help them become a part of that team a little bit better. Um, but but I haven't hired them yet, right? That that was the question. So I yeah, it'd be hard to say, honestly. That's a that's a tough question.
SPEAKER_02So what would you think, Andrew? Would you well you know it was interesting because I was just wondering like about the concept of if I'm bringing in someone new, sometimes it is important to shake it up and actually stretch my my cast that I have now, the group of people that I'm working with. Maybe it's not a is sometime it could be a good idea to bring in a person that's quote unquote difficult.
SPEAKER_05Well, they might, yeah, others might think of them as a threat, which isn't necessarily a bad thing. It might motivate you know the slackers to pick it up a little bit because oh my gosh, here comes somebody in from the outside. Right. You know, but but yeah, if you go back to you know not knowing the history, that that's a tough question, Hunter. I'm I'm I'm gonna pass on that for now. Yeah, okay, let's pass on it.
SPEAKER_04Yeah. Uh what about no management experience, but everyone already goes to them for help.
SPEAKER_05Yeah, I'm gonna hire that guy because he's like me. Okay. Uh yeah. I mean, uh I had no management experience, uh, but I just I started to learn you know the different roles that were within the operation, and and I think I think you can train that. So maybe a little biased, but I'm hiring. Okay.
SPEAKER_02That's a good one. Yeah. All right.
SPEAKER_04Well, yeah, let's go kind of moving down to our segment four. Who's on your day one list? Um, this one's kind of the heart of the episode, which I like to hear different stories from just guests that are on. Um, just we've talked about Express just being the first call for your just need of people. Your day one list kind of goes beyond business, though. You have Frank Gafrey. Gaffrey? Gaffery. Gaffery, yeah. Uh Charlie Walters and Mike Hayes. Yeah. Which those three people um kind of impacted on your life.
SPEAKER_05Those three had big impacts on my life, yeah. So and and all three kind of different aspects. I mentioned Mike Hayes already. He was he was the one that kind of coached me into believing that I could be an operations person and probably better operations than sales. Um, Charlie Walters, uh, he was the owner of the company that I first went to work for out of college. Um, and you know, an owner of a company that would come up and visit and walk the operation and talk with all of us. And I really felt like we connected in terms of he he heard what I had to say and he would give good advice as to how to continue to move my career through his company. So always respected that. Um, Frank Gaffrey. Wow, Frank Gaffrey is my high school PE teacher. Oh wow. Uh I have been friends and known that man for over 40 years. Um, my sophomore year in high school. Um, I thought I could shoot a basketball, and turned out uh I was shooting it wrong.
SPEAKER_04Was it for you?
SPEAKER_05Yeah, uh, yeah. So, you know, the this uh this guy Frank, Coach Frank, comes up and uh says, Hey, uh, let me show you how to properly shoot that. And he took the time and educated me on the actual lift where I was doing this kind of a thing. Oh two-hand, two-handed, you know, throw that ball up. Yeah, we don't want to be doing that. No. Um, and so yeah, she's a basketball player, you understand. You know, couldn't figure out why I was missing so many shots. But uh anyway, we just hit it off. Um, he was very personable. I I think you know, the the following of students that the man has um from all his years is incredible. Um after I graduated high school, I stayed in touch when I was at Washington State. He would reach out, he would visit. Um his daughter went over there and and uh you know, kind of took her under my wing when I moved to Seattle, uh, Marilyn, his wife, they would they would call me when they're gonna come up to the Tacoma area and just hey, we're coming to the area, let's get together. Um, and it was just very uh very moving. I love the man. He's uh he's a great guy.
SPEAKER_02You don't really hear that too much. You don't, you don't. What's the untangible thing about him? Like if you had to try to put uh put something to it.
SPEAKER_05You know, he's just easy going. He just he he wants I guess I'd say he's like me or I'm like him, where he just he he wants people to get along, he wants people to have fun, and you know, he has expectations though too, right? I mean, taught me how to shoot the ball right because I was the dummy that was shooting it with two hands. Right. But yeah.
SPEAKER_04I mean, if they're sitting kind of across you from today, what would you want them to know about the impact that you had in your life?
SPEAKER_05Yeah, I'd want them to know it was it was a lot. I mean, all all three of them, and and and my mom and my dad. I mean, it's just you know, you you look back and you're like, okay, these these little little things that they did that you didn't think much at the time really turned out to be big big things for me and and what I've become and and and just in in so many different avenues, and that's where I kind of look at it, you know, the operation. You just have you have so many people that have to do different things, and no no one person can be the best at everything.
SPEAKER_02So the small things are super important, and I'm getting that from listening to your story. It's important to you. What are some of the small things that you wish you would have done better or you would have paid closer attention to uh in your journey so far?
SPEAKER_05Oh, I think I I wish I would have paid more attention earlier on in the career, right? I mean, I I was told about them when I first started, but you know, the the importance of the detail of making sure that when you get product in the door, you know, you're checking every single box. You're not just taking word that this truck driver dropped off a pallet that has a hundred widgets on it and all 100 are there. You need to actually check that detail. And not only the detail that there's a hundred widgets there, but the detail that all hundred widgets are the the items that you've ordered. Yeah. Um I I think that's a lot of the things that you know, a lot of the the entry-level people I would say, you know, that that doesn't mean anything to them. You know, they want to punch that clock, get in and out. And I think if you get somebody that can understand, it's the little details that make a difference. Those details make an impression. Um, you know, the guy that uh when I when I was first starting as the operations manager, I literally um walked around the warehouse and I would intentionally set garbage down in different places on the floor, and then I would sit a ways away with a clipboard and I'd act like I'm taking notes on inventory, but I was actually looking to see who would actually pick that piece of garbage up off the floor. And then I had a meeting a few days later and I called people out and I said, Hey, Hunter, you walk by that piece of garbage I left on the floor five times. You know, and what I'd done, I put it up on the board so everybody could see it. People are like, What the heck is that? What is he up to? And then I explained that this is what I did because I said it's important to understand the detail.
SPEAKER_02Yeah, that's that, yeah. And that is definitely important.
SPEAKER_04Yeah. Um, our next segment is make and make sense. So this one kind of goes from like relationships kind of more to like the business. Um, what's one leadership mistake you've seen cause uh good employees to leave?
SPEAKER_05Upper management. I I think uh I think you get in a situation. Um I was fortunate most of the companies I work for were privately held companies, um, and then they became a corporation and it became about the numbers more than the employees. And I I think that's something that I've seen and heard from a lot of colleagues that you know you you forget that the employees are what got you to the level of being a corporation. So do you see that a lot of
SPEAKER_03um that going on right now?
SPEAKER_05Yeah, you know, I don't I I don't know directly how much goes on right now. I just know from my own experiences and within my social circle of people I've talked with that, you know, I mean I I too have been a part of a a company that was a privately held organization that grew to a point where they got bought out by a corporation and all of a sudden you got you got someone coming in from the outside that doesn't understand the history that that built you where you are today. And that doesn't matter because it's all about numbers now. And I think that's the sad part. I didn't yeah I didn't really realize how impactful that can be absolutely well the employees feel it right I mean if if you're you know you're you're having a good time as an employee and you're you know everybody's happy numbers are good and then you have some tough times well I mean I understand from a corporation standpoint you you got to save the business because that's just going to keep us all there but it just seems like sometimes they forget. And I think that was that that's what I see anyway.
SPEAKER_04Right. Uh what about so when you're responsible for like an operation what does a staffing company need to understand about your business before you before you trust them to send people yeah um well they need to understand what the business is right what what are my needs and I think uh going back to the early days of expresses you know um they didn't come in and and try to s tell me why particularly that I needed them they came in to see why why I needed them.
SPEAKER_05Does that make sense? I kind of just repeated myself didn't I but but it wasn't it wasn't like you need me it was what can I do for you and and it was let's get to know your business and what your needs are so they can put the right fit. Right? I mean the the first person they send me is a a guy that's there for a cleanup role but yet his skill set was above that but he knew coming in this is what I'm going to do but I'm gonna do the best dang job that I can. Right. And he earned that spot by just picking up that garbage.
SPEAKER_04Where were there just a bunch of salespeople that came in that just were like I'm gonna give you this and that and not getting like personal with you or yeah and it's not just with Express.
SPEAKER_05I think that's the one mistake salespeople make in general when a sales rep does not know your business and they come in and they say I'm gonna save you money or you need this you don't know you how do you know what I'm paying how do you know what my needs are without talking to me first.
SPEAKER_04Yeah so I can see that um I know you didn't just work with Express once um just kind of talking with you you when you moved to company to company you choose with Express uh what's the relationship that you had just consistency that earned that position for you?
SPEAKER_05Well I feel like we're all friends. Um I mean I I would say even the current uh Vancouver uh operation here in town Krista I've never done business with Krista um in terms of hiring somebody through her but she never made me feel that way she always still made me feel like I was part of the family and let me know we're here for you. Crystal one of the reps there same thing it was just it was more about the relationship with them where others you know I I don't want to knock others first. No, for sure yeah um but I think that was the key thing is that you know it seemed like the express sales reps are trying to build a relationship with you before they earn your business. Yeah I like that a lot so got a quick question for you it's a little little bit different but it's uh what what separates a vendor uh from someone who earned uh your first call what separates a vendor from earning my first call from someone yeah I think it kind of goes back to just figuring out what my needs are right I mean it's it's not always about price um and I think that's where uh a lot of salespeople make the mistake is they they just assume it's always about price it's it's also about service don't get me wrong I want a good price but I'm willing to pay a little bit more if I can get good service or I get good people or if I get a good product. So it's kind of a a blend of I want to know what the package is the vendor has to offer.
SPEAKER_02Yeah. How often do you find yourself in a situation where you have to separate business from the vendor like knowing that like this is going to be good business.
SPEAKER_05But yeah you know I'm not sure if I have an answer on that one for sure. It might have to be another pass.
SPEAKER_04I apologize I kind of thought it might be a pass question but I wanted to poke it appreciate it yeah well as we're moving on to the end here um we have a day one challenge where we um as you as a guest um people are maybe feeling the tension of just leading other people um it gives them the perspective of maybe what they can do differently as what they're challenging with.
SPEAKER_05I know you spent kind of decades leading people what's one thing you wish every leader would start doing tomorrow yeah uh yeah I've uh guess I've got three decades of experience I like say three rather than 30 uh years but um I think the biggest thing is just understanding that everybody is different understanding that as a leader your role is to figure out uh the position that each person is going to strive in um I've always used the analogy of a football team um you know a football team's not going to win a Super Bowl with a team of quarterbacks you got to have an offensive lineman you've got to have a defensive lineman you've got to have wide receivers it it takes everybody to have a specialty that they can bring to make it successful and I've always viewed that with the work and the operation as well is figuring out the strength of the employees and and utilize that strength.
SPEAKER_02Yeah you know there's always someone out there that's like a problem solver that's listening or watching this show and they want to be that person that someone can count on.
SPEAKER_05So you know the question I have is if someone wants to be uh someone's first call you have to blank what would you say that is well build a relationship definitely um you know over the years I the day one list is is awesome um from a standpoint of so many things right I mean we do the day one list in our head all the time right you've got connections for all different things that you're a special you specialize in right now you know I'm not a I'm not a contractor per se but I get phone calls from friends they're like hey who would you use for painting who would you use for electrical who would you use for this and that right and it's from relationships that I've built with these guys in the past so you treat me right and take care of me and I don't feel like you took advantage of me price wise I'm gonna refer you and you're gonna become part of my day one list.
SPEAKER_04In the same token you can come off my day one pretty quickly if you embarrass me you're so yeah what other things can maybe take you off to where you're off at someone's day one list.
SPEAKER_05Yeah I I being lied to okay uh you know in in in my line of work right uh it it used to get competitive if we're setting up a new operation and you had to buy new equipment and all this this stuff and you had relationships with certain vendors for years uh and you know you you get to a point where sometimes you don't even check anymore right because you've had that day one list uh appreciation but you you you scratch your head on one of the bids and you're just like something doesn't seem right about that and then you check it and you're like wow they're like way over now you're getting scratched off my list uh as we go forward so who would what would you say about someone that's going to be off your day one list if someone did something I think there is a there's the I agree with what uh what he put together uh I also feel like um inconsistency to some extent you know where like you can be consistent at being inconsistent and that's when I it hits a point with me where it's like oh I'm no longer giving you the benefit of the doubt this you're showing me this is who you are and if this is who you are and you're inconsistent yeah if somebody doesn't call you back right yeah you're expecting a phone call or a text message and you don't get that return it's uh yeah you might get scratched. Yeah those are little now the question is how can a person get back on your earn it back yeah they could earn it back sure I mean if they recognize and own what they did you know and I had a vendor years ago that said hey you know what I just figured you guys were making a lot of money I thought I could make a little bit more money and it was just like look you know we're making money because we're making smart decisions right and but but he owned it right and and we gave him a shot and you know I wouldn't say necessarily that he made the day one list forever but he got more business and it was being honest is good. Being honest is the best thing and and own up to the you know you everybody makes a mistake let's be honest right I think that's for me in the operation you you know especially an entry level person you're gonna make a mistake just own it don't try to hide it don't try to don't try to blame it on somebody else just own it and let's learn from it and move on.
SPEAKER_04It's crazy how many people do that yeah like in this world. I don't know.
SPEAKER_05It's a lot of blame it's a lot of blame now a lot of pointing the fingers instead of hey you know let let's just let's make lemonade out of these lemons right well here's a question it could potentially be a scrapper but I just want to ask okay you got a story or a time or or just something you can sum up on how you got back on someone's day one list.
SPEAKER_02Because sometimes no one communicates it directly but you know when you're off someone's list.
SPEAKER_05Yeah I mean I'd say it's probably more of a social thing right I mean I I I got off someone's social call list per se and and probably said something I shouldn't have or did something. I don't know is my wife we're gonna listen to this she might have a few things to say right but uh you know again it goes back to just owning up to it right yeah yeah I've made mistakes and and I've tried to cover them up you know and and that just that gets you deeper it's not worth it so I just think just own up and and try to move forward.
SPEAKER_04Yeah. Well as we close Andrew you got anything else that you want to mention or it's a great conversation I would yeah it is it's been it's been really great.
SPEAKER_02I there's a a question um a real simplistic question that you've answered a million times over but I want to ask you one more time just to sum it just if I changed my mind at the very end here no I I would say throughout everything that you've said you've answered this particular question. But I like to ask this question.
SPEAKER_04The the question is why express like why if I'm just total stranger I want to know why uh the people yeah it's the people I mean they're just they they they act like they don't act they do they care yeah it's good it's good well I mean as we wrap it up Glenn I just want to thank you for sharing your story with us.
SPEAKER_05Um if listeners kind of remember only one thing from this conversation what do you hope it would be I think the you know from an operation standpoint just remember everybody sh has a has a role to play to be successful and there's going to be a weak player there's there's going to be a weak teammate and your job as leaders or even peers is to help that person become better and make them fit in.
SPEAKER_04Well yeah I mean you during this podcast you reminded us today is that becoming someone's first call doesn't really happen because of a title uh transaction or great moment. It's earned over time by how you show up um how you treat people and what you do when someone is counting on you. Um we're honored that Express Employment professionals earn that kind of trust with you throughout your career but even more honored to hear about the people who helped shape the person and just the leader that you became um so thank you for being part of the day one list.
SPEAKER_02It's a pleasure to have you out here and yeah cheers guys and what the heck we're gonna wrap this thing up with a day one toast you go all right all right and everyone else thank you so much for joining us for the day one list if this episode made you think of uh anyone please share it with them let them know that they're on your list and you're on their list and vice versa and always remember who do you call who's on your day one list.
SPEAKER_00Thanks for listening to the day one list. It's all about the people you can count on and the people who can count on you. Until next time who's on your day one list and more importantly whose day one list are you on the day one list is proudly brought to you by Express Employment Professionals, Express Healthcare Staffing and the Specialized Recruiting Group, the people you call first.